Returns & Delivery Policy

1) Introduction & Overview

Shopping with us online is easy — and you’re covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the modern “distance selling” rules). These regulations give you the right to cancel most online purchases if the goods aren’t what you expected.

2) Your Right to Cancel (Cooling‑Off)

  • You may cancel your order within 14 days from the day after you receive the goods. Once you notify us you wish to cancel the order you have 14 days to return the order to us. Any cancelled orders must be returned to us at your own cost.

  • To cancel, please use our Contact Us form on the website or email info@vaping101.co.uk with your order number.

  • After cancelling, you must return the goods within a reasonable period. We’ll refund any sums paid (see exclusions/fees below) within 30 days of cancellation or receipt of returns.

  • If an order has already been dispatched, postage paid is not refundable once the parcel is in transit.

Inspection vs. Use
You may examine goods as you would in a shop. If you use the goods (e.g. installing a battery, fitting or firing a mod with an atomiser, filling a tank, changing settings), you may lose your right to cancel. We may deduct up to the full retail value for any used/damaged goods.

3) Returns Due to Incorrect Address or Refused Delivery

If you enter an incorrect address or refuse delivery/collection and the parcel is returned to Vaping 101, you’ll be liable for the return‑to‑sender fee charged by the carrier:

  • Royal Mail / DPD (UK): £3.95 flat fee

  • UPS: charged at the original delivery cost you paid

If you want the parcel re‑posted, additional postage applies. Typical combined return + re‑post costs:

  • Royal Mail Tracked 48: £8.20

  • Royal Mail Tracked 24: £9.10

  • DPD Next Day: £8.45

  • UPS: based on your original delivery charge

If you cancel the order while it’s being returned to us, we will wait until the parcel arrives back. Your refund will be minus your original postage and the return‑to‑sender fee.

4) Returns: Care of Goods & Conditions

To qualify for a refund or exchange:

  • Keep all original packaging — it contains the manufacturer’s serial number required for warranty support.

  • If the box/packaging is not returned, we can only offer a like‑for‑like replacement (we retain the box and send the replacement item only).

  • Goods must be complete (all accessories, cables/leads, inserts) and undamaged, with proof of purchase.

  • It’s your responsibility to ensure the goods reach us; we recommend Royal Mail Special Delivery or Signed For services as appropriate.

  • Failure to return items as above may result in charges for recovery costs or the standalone retail value of missing/damaged items including any postage costs.

5) Exclusions & Hygiene Policy

For health, safety and hygiene reasons, we cannot accept returns for:

  • E‑liquids, tanks, coils, pods, or any product that is personalised, perishable, or time‑critical.

  • Any e‑liquid or tank that has been unsealed or used in any way.

  • Coils and pods may only be returned if the blister pack remains intact.

We reserve the right to apply a restocking fee for unwanted or non‑faulty items and, in some cases, charge up to the full retail value where goods are returned used or incomplete.

6) How to Contact Us & Where to Send Returns

  • Use the Contact Us form on our website or email info@vaping101.co.uk. We aim to respond within 24 hours. A short video may be requested to help diagnose issues (manufacturers often require video for review).

  • Return address:
    Returns Team, Vaping 101
    253 Union Street
    Aberdeen
    AB11 6BR
    United Kingdom

Postage refunds on faulty items: where goods are confirmed faulty, we will refund return postage up to £3.00. If goods are not faulty, return postage is not refunded and you’ll need to pay postage for any return back to you.

7) Dispatch & Delivery

  • Order cut‑offs: Orders placed before 2pm (DPD 1pm cut‑off) ship same day. Orders placed after 2pm ship the next working day.

  • Shipping days: Monday–Friday.

  • During sale periods, dispatch may take an extra working day due to order volume.

Lost, Delayed or Missing Items

  • If an item has not arrived, Royal Mail/DPD/UPS require that you wait 10 working days from the date of dispatch. If it still hasn’t arrived after this period, we will send a replacement.

  • By ordering from Vaping 101, you accept these carrier terms. Postage fees are not refunded for late deliveries unless a "Guaranteed" service has been used.

Disputed Delivery

  • If tracking shows Delivered but you haven’t received the item, please check with neighbours first.

  • We will investigate with the courier. This can take at least 10 working days (UK) and 30 working days after initial delivery period for international shipments.

  • If the courier confirms delivery to the correct address (e.g. GPS + signature), we will require a crime report to proceed further. We appreciate this is frustrating, but it’s the only way to progress when delivery is confirmed.

8) Pre‑Orders

  • Dates provided for pre‑orders are manufacturer estimates and may slip.

  • We aim to have stock on the official UK launch date and ship that day.

  • Mixed orders: if your order includes a pre‑order item, the entire order ships together when the pre‑order arrives.

9) Important Device Use & Vaping Tips (Please Read Before Returning)

  • Tanks / RDAs / RTAs: Prevent leaks — persistent leaking can cause device issues. Please consult reputable guides on stopping tank leaks.

  • Squonkers: Don’t overfill or over‑squonk. There is a learning curve; leaking RDAs can cause problems.

  • Mods/Devices: Only charge via USB if the battery is built‑in. Otherwise use a dedicated external charger. Avoid drops; keep devices dry; prevent liquid leaks; use appropriate, undamaged batteries (replace damaged wraps; use matched pairs). Mods are not water or liquid proof.

  • Advanced & Mechanical Devices: Familiarise yourself with Ohm’s Law and battery safety. You are wholly responsible for staying within device and battery limits.

  • Storage: Don’t carry devices loose in pockets; strain on tanks/510 connections can cause failures.

These simple steps prevent most issues. Costs arising from misuse or neglect are not covered by Vaping 101.

10) Images Disclaimer

All images are for reference only. Colour tones, glass, and other cosmetic details may differ from photos.

11) International Shipping (DDU/DAP)

  • All international shipments are on a DDU/DAP (Delivered Duty Unpaid / Delivered at Place) basis.

  • UK VAT is not charged on international orders.

  • The buyer is responsible for all licenses, import taxes/duties, inspection costs, and risks after the goods are placed at the buyer’s disposal. It is your responsibility to ensure any goods ordered from our website can be legally imported into your country.

  • If goods are refused at destination, or customs fees remain unpaid, Vaping 101 may deduct return shipping, costs to destroy, or outstanding customs fees from any refund due. If goods are destroyed or costs to return exceed the value of the order, no refund will be provided.

  • We sometimes see customs delays in destination countries; this is outside our control. UPS is generally faster than Royal Mail internationally and avoids some of the queues we’ve observed with Royal Mail. Israel can see clearance times in Customs of 2 months at times, please expect lengthy delays with Israeli Customs.

12) Age of Consent & Age Verification

You may only purchase from our site if you are at least 18 years old. Vaping 101 uses 1account to confirm customers are of legal age (recommended by Trading Standards; PAS 1296:2018; ISO 27001 certified). If you falsely declare your age, you are responsible for all costs, losses, fines, or penalties we incur as a result.

13) Glossary of Terms (for this Policy)

  • “Conditions”: these terms and conditions.

  • “Goods”: any goods you purchase under these Conditions.

  • “Services”: any services you purchase under these Conditions (including subscription and non‑subscription services).

  • “Personal Information”: the details you provide to us.

  • “Website”: https://www.vaping101.co.uk.

  • “You/Your”: the person ordering or purchasing the Goods or Services.

  • “Us/We/Our”: Vaping 101, a trading name of Mackenzie Stuart Group Ltd, 5 Carron Den Road, Stonehaven, Scotland, AB39 2QH.

14) Key Terms & Conditions (Summary)

  • Eligibility & Age: Goods are for customers 18+ only. Orders found to be placed by someone underage will be cancelled.

  • Prices & Payment: Prices shown include UK VAT (where applicable); international orders show prices without VAT. We may cancel orders where errors occur. During sales, discount codes and reward points are disabled.

  • Risk & Ownership: Risk passes on receipt/collection. Ownership passes only after full payment. Until then, please keep goods safe and identifiable as our property and return them on request.

  • Changes: We may change prices/specifications or withdraw items (e.g. due to manufacturer changes or outside events). We’ll aim to notify you if a substantial change affects an existing order.

  • Delivery timeframes are estimates and can be impacted by factors outside our control.

  • Export controls may apply. You must not purchase for restricted end‑uses or destinations.

15) Cancellation, Returns & Exchanges — Additional Details

  • Consumers ordering online/phone have rights under the Consumer Contracts Regulations 2013 (note: certain perishables/time‑critical items are excluded — see Hygiene Policy).

  • You may cancel eligible goods within 14 days (unopened, with original packaging).

  • You may cancel via our Contact Us form.

  • Return goods complete and undamaged with all accessories and proof of purchase.

  • Unless collection is arranged, returns should be sent to Vaping 101, 253 Union Street, Aberdeen, AB11 6BR — at your cost. We recommend Special Delivery or Signed For.

  • You are responsible for the goods until we receive them; please package securely.

  • We reserve the right to charge for used/damaged goods up to the full cost price.

  • Refunds are processed within 30 days of cancellation/receipt of return (less any recovery costs where applicable).

16) Your Personal Information

  • We collect and process Personal Information to provide goods/services — see our Privacy Policy on our website.

  • You can manage marketing preferences via email unsubscribe links or your account dashboard (may take up to 72 hours to take effect).

  • You may delete your account via your dashboard (this does not erase past orders, which will be disassociated).

  • You may request a physical copy of records we hold — contact us via Contact Us on the website.

17) Limitation of Liability

  • We’re not liable where there is no breach of a legal duty owed to you, or loss/damage was not reasonably foreseeable.

  • We’re not liable for business losses (e.g. lost data, profits, or interruption).

  • Nothing limits our liability for death or personal injury caused by our negligence, or your statutory consumer rights.

  • Services are provided on a commercially reasonable basis; we do not warrant they meet every specific requirement or are always available.

  • New goods carry the manufacturer’s warranty in addition to your statutory rights.

18) General

  • Third Parties: No third party may enforce these Conditions (Contracts (Rights of Third Parties) Act 1999).

  • Assignment: You may not assign your rights; we may assign ours.

  • Governing Law: Scottish law applies. If you raise court proceedings, you must do so within the UK.

  • Severability: Each clause operates separately; if any clause is invalid, the others remain in force.

  • Call Monitoring: Calls may be recorded/monitored for business purposes. Call costs vary by provider/mobile.

19) Handling Complaints & Notices

  • To make a complaint, please use Contact Us on our website.

20) Acceptance of Terms & Data Consent (Age‑Restricted Products)

Where you ask us to supply restricted products/services, you consent to us sharing information with One Account Mobile Ltd (1account) and their identity data providers for age/identity verification, and for 1account to retain relevant data for future verifications (subject to appropriate security and periodic review). See 1account.net for their privacy policy.

Note: We primarily use 1account for age verification (see Section 12). 1account may be used where additional checks are required.

21) Company Information

Vaping 101 is a trading name and part of Mackenzie Stuart Group Ltd.
Company number: SC552973 (Registered in Scotland)
Registered office: Acumen Accountants and Advisors Ltd, Bankhead Drive, City South Office Park, Portlethen, Aberdeen, AB12 4XX
VAT: 274201527

Quick Summary of Fees & Timeframes

  • Return‑to‑sender fees (incorrect address/refused): Royal Mail/DPD £3.95; UPS: original delivery cost.

  • Re‑posting (typical combined return + re‑post): Tracked 48 £8.20; Tracked 24 £9.10; DPD Next Day £8.45; UPS priced as per original delivery.

  • Lost parcel wait time: 10 working days from dispatch (replacement thereafter if still missing).

  • Faulty return postage refund: up to £3.00 (if fault confirmed).

  • Cooling‑off: 14 days from the day after receipt (exclusions apply).

New to Vaping? Your Beginner's Guide from Scotland's Number 1 Vape Shop

Thinking about making the switch from smoking? Curious what all the fuss is about? Or maybe you've landed here after the disposable ban and you're wondering what on earth you're supposed to buy now.

Wherever you're starting from, you're in the right place.

We're Vaping 101, the UK's most award-winning vape store, based in the heart of Aberdeen City Centre and trading since 2016. We've helped thousands of people move off cigarettes and disposables onto proper, long-term vaping setups. No hard sell & no nonsense, we provide honest, practical guidance from a team that vapes every day and runs a real shop with a real face behind it.

This guide is everything we'd tell you if you walked through our door and said, "right, where do I start?" Grab a cuppa, have a read, and by the end of it you'll know exactly what you need to buy, why, and how much it'll actually cost you.

Let's get into it.

What actually is vaping?

Let's strip it back before we go anywhere else.

A vape, whether it's a sleek pod kit, a prefilled pod, or a bigger sub-ohm setup, is simply a device that heats e-liquid until it turns into an inhalable vapour. That vapour carries nicotine (if you've chosen a nicotine-containing liquid) along with flavour. You inhale it, you exhale it, and that's the whole show.

Every single vape in the world, from the cheapest prefilled pod to the most expensive mod, works on the same four ingredients:

  • A battery to power the device
  • A coil (a small heating element wrapped in cotton) that heats the liquid
  • E-liquid, flavoured, with or without nicotine
  • A pod or tank to hold the liquid and the coil

That's it. If anyone makes it sound more complicated than that, they're either trying to sell you something expensive you don't need, or they don't really know what they're on about.

Is vaping actually safer than smoking?

We'll be direct with you because that's what we do.

Yes. According to Public Health England, the NHS, and Cancer Research UK, vaping is significantly less harmful than smoking cigarettes. The commonly cited figure is around 95% less harmful. That's why the NHS actively recommends vaping as a tool to help smokers quit, and why "Swap to Stop" schemes have been rolled out across the country.

Vaping is not risk-free, and nobody at Vaping 101 is going to tell you otherwise. But if you're weighing up continuing to smoke versus switching to vaping, the science is clear: vaping is by a country mile the better option for your health and your wallet.

If you want the detail, we've covered the NHS and Cancer Research UK position in our piece on why vaping saves lives and our article on why people choose vaping over smoking.

The one decision that matters: refillable vs prefilled

Before we talk about brands, flavours, or anything else, this is the big one.

There are two main types of beginner-friendly vape on the market today: refillable pod kits and prefilled pod kits. Almost everything else (ongoing cost, flavour choice, hassle factor, even how satisfying it feels) flows from this single decision.

Let's break them down properly.

Refillable pod kits

A refillable pod kit is a small, pocket-sized vape where you buy the kit once and then refill it yourself with e-liquid whenever it runs out. The pod has a replaceable coil inside that you swap out every couple of weeks.

This is what we recommend to the vast majority of our customers, and here's why:

  • It's dramatically cheaper long-term. A 10ml bottle of nic salt costs around £3–£4 and lasts most people the best part of a week. A pack of replacement coils is typically £8–£12 and lasts a month or more.
  • You get total flavour choice. Hundreds of flavours, from fruits and desserts to tobacco and menthol.
  • You choose your nicotine strength. Usually 10mg or 20mg nic salt for beginners, with options to step down when you're ready.
  • It's future-proofed. Once you've got the hang of a pod kit, you can change your liquid, your pods, or eventually move up to something more advanced without starting from scratch.

The downside? There's a tiny learning curve. You need to fill it the first time, prime the coil, and remember to swap the coil when the flavour starts to drop off. Honestly, you'll get the hang of it in about ten minutes.

Browse our full range of pod vape kits or jump straight into our starter kits.

Prefilled pod kits

Prefilled pod kits are the simpler, and since the disposable vape ban, the modern alternative to disposables. You buy a little battery unit, click a prefilled pod onto it, and vape. When the pod runs out, you pop it off and click a new one on. No filling, no coil changes, no fuss.

They're a good shout for:

  • People who want zero setup
  • Nights out (drop it and you haven't lost a nice kit)
  • A backup for when your main kit is charging
  • Anyone who genuinely cannot be bothered with refilling

The downside, and we'll be straight with you, is cost. Prefilled pods typically cost £4–£5 each and last a heavy vaper a couple of days. Over a year, you could easily spend £500–£800 on prefilled pods for the same amount of vaping that would cost you £150–£250 on a refillable kit.

If you know you want simplicity and you're happy to pay for it, prefilled is completely fine. Have a look at our range of prefilled pod vape kits.

So which one should you actually choose?

Honestly? If you're coming off cigarettes and you want to save money while still getting a proper nicotine hit that satisfies a craving, go refillable. Every time.

If you've been on disposables for years and the idea of filling a pod yourself feels like one step too far, prefilled will get you over the line and away from combustible tobacco, which is the thing that matters most.

And if you decide six months down the line that you want to switch from prefilled to refillable, you can. Most of our customers do eventually, once the running costs of prefilled start to sting.

If you're going refillable, here's what you need to know

This is where most of the confusion lands for new vapers, so we're going to walk you through it properly.

Pod kits: what to look for

A pod kit is a small, lightweight device, usually about the size of a car key fob or a pack of chewing gum. It has a built-in battery, a pod on top that holds your liquid, and a coil inside the pod that does the heating.

The leading pod kits in the UK right now come from brands like OXVA, Vaporesso, Uwell, and Voopoo. The differences between them come down to:

  • Build quality - some feel more premium in the hand
  • Battery size - a bigger battery means fewer charges
  • Features - some have screens and adjustable wattage, others are dead simple push-to-vape
  • Pod compatibility - some ranges (like OXVA's XLIM line) have cross-compatible pods, so your pods still fit if you upgrade the kit later

For a first kit, simpler is usually better. You don't need a screen, you don't need variable wattage, you just need something that works reliably and feels good to hold. We've written a full beginner's guide to vape kits and a more tailored piece aimed specifically at new vapers asking what vape should I buy.

Nic salts: what goes in a pod kit

This is the bit that trips everyone up. You cannot just pour any old e-liquid into a pod kit.

Pod kits run at low wattage (usually 11–25W), which means they need a thinner, more responsive liquid. That liquid is called nic salt, sold in 10ml bottles, usually in 10mg or 20mg nicotine strength, with a 50/50 VG/PG ratio.

Nic salts are designed for pod kits. They wick properly in low-power coils, deliver nicotine quickly and smoothly, and give you a throat hit that feels familiar if you're coming from cigarettes.

What you don't want in a pod kit is a big 100ml shortfill. Shortfills are high-VG, thick, and made for bigger sub-ohm kits that run at 40–80W. Put a shortfill in a pod kit and you'll burn coils in a day, get rubbish flavour, and generally have a miserable time.

If you want to go deeper, we've covered what 50/50 e-liquid is and the full difference between nic salts and freebase nicotine in separate guides.

Which nicotine strength should you start on?

Quick rule of thumb:

  • 20mg nic salt - if you smoke 10+ cigarettes a day, vape disposables, or want a strong throat hit
  • 10mg nic salt - if you're a lighter or social smoker, or stepping down from 20mg
  • Lower (3mg or 6mg) - only once you've been vaping a while and want to ease off the nicotine

Most beginners coming off cigarettes get on best with 20mg nic salts. It gives you the hit you're used to and stops you chain-vaping looking for satisfaction.

Have a browse through our full range of nic salts, or check out our mix-and-match 4 for £9.50 nic salt deal if you want to try a few flavours without committing. For flavour inspiration, our roundup of the best nic salts to try is a good starting point. If you're worried about getting a nicotine rush when you start, our guide on how to avoid the nicotine rush when vaping is worth a quick read.

Coils

Coils are the small replaceable heating elements inside your pod. They don't last forever. Typically 1 to 3 weeks, depending on how much you vape, what liquid you use (sweeter dessert flavours gunk them up faster), and how well you look after them.

When your coil is on its way out, you'll notice:

  • The flavour gets weaker
  • A slightly burnt or harsh taste appears
  • Vapour production drops

At that point, you swap the coil for a fresh one. A pack of replacement coils costs a few quid and usually contains 3–5 coils, which will see most people through a month or two.

For the full rundown, our beginner's guide to vape coils is a great next read, along with our guides on how to prime coils properly, how to know when your coil needs replacing, and how to make coils last longer. When you're ready to stock up, you'll find coils for every major pod kit in our replacement coils collection.

If you're going prefilled, here's what you need to know

Prefilled pod kits are, by design, a lot simpler.

You buy the battery unit, charge it, click a pod onto it, and vape. When the pod's empty or the flavour drops off, you pop it off and put a new one on. No filling, no priming, no coil changes.

The main things to look at when you're picking a prefilled kit are:

  • Battery size - bigger battery, fewer charges
  • Pod capacity - pods are capped at 2ml in the UK by law
  • Flavour range - some brands carry a far wider flavour selection than others
  • Build quality - some feel like a jumped-up disposable, others feel like a proper piece of kit

Leading prefilled brands in the UK right now include SKE, Elf Bar, Lost Mary, and IVG. They all do roughly the same job, so it usually comes down to personal preference on feel and flavour.

Browse our full range of prefilled pod vape kits, or have a read of our guide on upgrading from disposables to your first vape kit if you've landed here after the disposable ban.

How much does vaping actually cost?

Let's talk numbers, because this is where vaping really pulls ahead of smoking.

A pack-a-day smoker in the UK is looking at around £15+ per day on cigarettes, which works out to roughly £5,500 a year. Switching to vaping, the maths changes dramatically.

On a refillable pod kit:

  • One-off kit cost: £20–£40
  • Nic salt e-liquid: £3–£4 per 10ml (lasts most people about a week)
  • Replacement coils: £8–£12 per pack (lasts 1–2 months)
  • Total yearly running cost: roughly £150–£250

On a prefilled pod kit:

  • One-off kit cost: £10–£25
  • Prefilled pods: £4–£5 each (lasts a heavy vaper 1–3 days)
  • Total yearly running cost: roughly £500–£800

Either way, you're saving thousands compared to smoking. But there's a clear gap between refillable and prefilled if running costs matter to you, and for most people, they do.

We've broken the numbers down in detail in our is vaping cheaper than smoking article.

Your first week of vaping: practical tips

Here's what we tell every new customer before they walk out the door.

Prime your coil. Before you take your first puff, put a drop or two of e-liquid directly onto the cotton of a fresh coil. Then fill the pod, and wait five minutes before you hit it. If you skip this, you'll burn the coil on your first draw and wreck it before you've even started.

Don't chain-vape. When you're fresh off cigarettes, there's a strong urge to puff constantly. Resist it. Take a few draws, wait a minute, take a few more. You'll feel more satisfied and you won't give yourself a nicotine headache.

Give flavours a chance. Sometimes a new flavour tastes a bit off for the first bottle or so while your taste buds adjust, especially if you're coming off cigarettes, which dull your palate. Give a flavour a few days before you write it off.

Keep your kit upright. Leaving a filled pod lying on its side for hours can cause leaks. Stand it up when you're not using it.

Charge before it's flat. Lithium batteries last longer if you don't let them fully discharge. A top-up every day or two is kinder than running it flat every time.

Common beginner questions

You need to be 18 or over in the UK. We age-verify every order we suspect might be underage, no exceptions.

Legally, yes. Vaping isn't covered by the UK smoking ban. But most venues, pubs, trains, and workplaces set their own rules, so check signage before you spark up.

Mouth-to-lung (MTL) is the puffing style you use with cigarettes: draw into your mouth first, then into your lungs. Direct-to-lung (DTL) is a bigger, deeper inhale straight into the lungs. Pod kits and prefilled kits are all MTL. Big sub-ohm kits are DTL. For the full breakdown, our MTL vs DTL vaping guide covers it.

Yes. Nicotine is highly addictive. But the harmful bits of smoking aren't the nicotine itself, they're the tar, the carbon monoxide, and the thousands of other chemicals in cigarette smoke. Vaping gives you the nicotine without most of the harm.

Step your nicotine strength down gradually. Start at 20mg, drop to 10mg after a few months, then 6mg, then 3mg, then zero nicotine. Most people find this a much smoother way out than trying to quit cigarettes cold turkey.

Honestly, a refillable pod kit with 20mg nic salts. It satisfies the cravings, keeps costs down, and gives you room to step the nicotine down later. Our guide to the best vapes to quit smoking goes into more detail.

Why buy from Vaping 101?

We know you've got plenty of options when it comes to where you buy your vape gear. Here's why thousands of UK vapers choose us.

UK's Most Award-Winning Vape Store.

We've collected more industry awards than anyone else in the UK. That's not marketing fluff, it's years of recognition from the vape industry for our product range, service, and expertise

5-Star Rated on Trustpilot & Google.

Thousands of genuine customer reviews, independently verified. Read them before you buy. We're proud of every single one.

Price Match Promise – Always Save With Us.

Find one of our products cheaper on another legitimate UK vape retailer and we'll match the price. Simple as that.

UKVIA members since 2021.

We're proud members of the UK Vaping Industry Association, which holds us to a strict code of conduct on product safety, age verification, and responsible retail.

A real shop with real people.

Our store in the heart of Aberdeen City Centre has been serving customers since 2016. If you're ever in the city, come in and say hello. Prices online match prices in-store.

Genuine expert guidance.

Whether you're messaging us through the site or standing at our counter, you'll get honest advice from people who vape every day and know the products inside-out. We'd rather spend five minutes helping you pick the right kit than sell you the wrong one.