FAQ

We now have to age verify our customers this is done at the end of an order to make sure your over the age 18 by a company called 1account who are a PCI Compliant partner info here

https://www.1account.net/

ALL orders are sent same day. ie if you order before 2pm the order will ship that day. Please allow a potential extra day for despatch when there is a Sale on

Please check your junk mail if not in your Inbox. Confirmation is automated. If not in Inbox or Junk, please check you entered the correct email address.

Tracking number can be found in the Dispatch email sent. Dispatch confirmation is automated. If not in Inbox or Junk, please check you entered the correct email address.

Royal Mail tracked service or UPS.

Vaping 101 uses Royal Mail's DMO system. We prepare the orders and assign Tracking Numbers. However these will not go live until collected and processed at Depot. Usually late evening but may be the following morning before Tracking is live. If you have a Tracking Number then Vaping 101 HAS dispatched your order. Please be patient if Royal Mail system shows differently. They are rocking a 1990's Tracking System which is not the best. If your order shows no progress whatsoever after 3 days, please get in touch

Only Special Delivery Next Day is Guaranteed. You will see at checkout Tracked 24 & 48 are not guaranteed. At very least 95% are delivered as ordered. No refunds are provided for late delivery unless Special Delivery Next Day.

UPS may add a day to your delivery estimate on a bank holiday.

If using Royal Mail for International Shipping, they will track the item in the UK. Once it leaves the UK there is NO further tracking until Customs in your destination country clear the item. Once they clear the item, your local postal service take over tracking and delivery. Please note - we are sometimes seeing lengthy delays at Customs in destination countries. This is totally out-with our control and we have no influence whatsoever over Customs. UPS is far quicker than Royal Mail and do not suffer the same queues we see with Royal Mail. Israeli shipments can take 2 months to clear Customs at times.

Please allow extra time in December for deliveries. Royal Mail drop everything to cater for Amazon Black Friday so there are delays. The whole month of December can see delays as there are huge volumes of mail added to the already strained system at this time of year. We send all orders out same working day, never an exception, but we have to rely on couriers who are strained in December.

Please check with your neighbours firstly. We will investigate, however if the courier confirms delivered to the correct address with their GPS tracking and signed for, we will require a "crime report" to investigate further. This is frustrating we know but if Courier confirms delivery, the only way to progress this is via the police, you accept this measure by ordering from Vaping 101.